1. BOOKING PROCEDURE AND PAYMENT
1.1 All access to HJT’s products and services are subject to these same terms and conditions regardless of method of procurement.
1.2 Online bookings will only be accepted on completion of our website booking form. Telephone and email bookings can only be made with an HJT advisor, where information including full delegate name, home/organisational address, mobile telephone number and email address must all be provided.
1.3 Bookings are only secured on receipt of full payment.
1.4 Payment for public courses must be received in advance of the course date or in accordance with the terms of our invoice, whichever is soonest. If this is not possible for any reason then alternative arrangements must be agreed in advance with the HJT Office by telephone or email.
1.5 Payment for notes, publications and online studies must be received by HJT before we can dispatch the relevant items.
1.6 Any invoice that remains outstanding beyond the specified payment period may be referred to our retained debt collection agency (Daniels Silverman Limited) upon which it will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
1.7 Secured payment via our website by credit or debit card is preferred. Payment can also be completed by cheque made out to ‘HJT Training Ltd’ accompanied by a covering note clearly referencing the customer name, organisation, invoice number (where applicable) and product(s) being purchased. Please note that cheque payments will only be accepted for public course bookings if received by us no later than 2 weeks prior to the course date. For any public course bookings made within 2 weeks of the course date, only card or BACS transactions may be accepted.
1.8 For any public course payments that are completed with HJT via telephone, the delegate(s) may be required to present the payment card for verification on the course date. HJT reserve the right to refuse entry to any delegates who fail to do so when asked.
1.9 Fees for in-house training are invoiced in 2 stages. 25% of the contract value will be invoiced at the time of booking by way of a non-refundable deposit to secure the training. The remaining 75% of the contract value will be invoiced upon completion of the training delivery and payment required within 7 days.
2. CONFIRMATION OF BOOKINGS
2.1 For any bookings or purchases made through our website you will receive an automatic notification via email to your registered email address.
2.2 Late booking confirmation and venue details will be sent via e-mail from the HJT Office to your preferred email address.
3. COURSE CANCELLATION
3.1 HJT reserves the right to cancel a course or change the date, venue or content of programmes and the names of speakers, lecturers and tutors without prior notice.
3.2 In the event that a course is cancelled HJT will endeavour to notify all delegates in good time and course fees will be reimbursed in full.
3.3 HJT cannot accept liability for refunds for any expenses incurred other than the course fees.
4. DELEGATE CANCELLATIONS AND TRANSFERS
4.1 Refunds will only be issued if cancellation is received in writing at least 10 working days before the course date.
4.2 Invoices will only be credited if cancellation is received in writing at least 10 working days prior to the course date. Invoices will stand for cancellations or no-shows after this deadline and clients will remain liable for 100% of the specified fee.
4.3 Cancellations cannot be made for late bookings that are placed within 10 days of the course delivery date. These late bookings are subject to 100% of the standard course fee regardless of delegate attendance. Any payments made for late bookings are non-refundable.
4.4 HJT runs on a 30 day Invoice policy, the Invoice must be paid within 30 days of booking, or before the course commencement, whichever is soonest. A Late Fee will be charged at 2% of the overall invoice total, if the invoice is overdue.
4.5 If a delegate cannot attend a substitute delegate may be sent in their place. We require written notification of a substitute delegate’s name and contact details prior to the event.
4.6 If a delegate cannot attend then they may transfer onto an alternative course of the same value (subject to availability) or the course fee may be used as credit towards a future course. This does not affect the payment period for any invoices issued. Original due dates remain and accounts must still be settled accordingly to avoid escalated action.
4.7 We require course transfer and future course credit requests to be made in writing at least 10 working days prior to the original course date. Any such requests that are made after this time (ie. within 10 working days of the original course date) will be subject to an additional administrative fee of £40+VAT.
4.8 No refunds will be issued once the online subscription has been purchased. You will be charged annually through our secure subscription service. You are able to cancel your renewal, should you wish to do so.
4.9 Cancellation, transfer and future course credit requests should be emailed to HJT Training at email@example.com or posted to HJT Training Ltd, 107 Fleet Street, London EC4A 2AB.
5. SUBSCRIPTION & ONLINE COURSES
Subscribe Procedure and Payment
5.1 In order to purchase a Course via the Website you must register & pay via the Website. You can log onto your account using the user name and password that you create when revisiting the Course.
5.2 When purchasing a Course via the Website, you can change your order at any time up to the point at which you click the “Place Order” button by using the “Remove” option to remove an item from your basket.
5.3 When you place an order for a Course you are offering to purchase that Course on these Terms. HJT Training reserves the right to decline or cancel your order, or any part of your order.
5.4 Following receipt by HJT Training of your order for a Course via the Website, you will receive an automated email confirming that your order has been received by HJT.
5.5 Orders for these Courses may only be placed online on this website only.
5.6 HJT reserves the right to withdraw at any time Courses advertised for sale on the Website.
5.7 One purchase usage per person. HJT will cancel subscriptions to individuals if multiple users are using one Course purchase.
5.8 Secured payment via our website by credit or debit card is only way of payment. Bookings are only secured on receipt of full payment.
Confirmation of Subscription
5.9 For any purchases made through our website you will receive an automatic notification via email to your registered email address.
5.10 Access to the Course may only be accessed on this Website.
5.11 The Website and all of the materials contained on or within them are protected by intellectual property rights. Materials and content include, but are not limited to, the design, layout, look, appearance, graphics and documents on the Website or in our courses or learning materials, as well as all other content on the Website such as (but not limited to) articles and other text, and other content of courses such as slides. All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) subsisting in the design of, or materials on or within the Websites is either owned by us, licensed to us or we are entitled to use it. All such rights are reserved. You may not copy, modify, redistribute, republish or otherwise make use of the materials on or within the Websites, in our Courses or our learning materials available to anyone else without HJTs written permission (including, but not limited to “caching” any material and “mirroring” any material).
5.12 eBooks, are electronic books and cannot be printed and:
- no materials are modified in any way;
- no graphics are used separately from accompanying text;
- our copyright and trade mark notices appear in all copies; and
- you acknowledge the Website as the source of the material.
5.13 If you have our written permission to provide these materials to another person, you must ensure that they are made aware of these restrictions. You may be responsible to HJT for that person’s non-compliance with these restrictions contained herein.
5.14 The subscription service is on a 21 day free trial, you can cancel anytime within this period and you will not be charged. If you do not cancel your card will be charged after 21 days. You will not receive the hard copy manual should you cancel within 21 days.
5.15 Once a purchase is made for Subscription, there is no cancellation period. You will have access to the subscription for 1 year from the date of purchase. You may cancel your renewal any time within the 1 year. Otherwise your payment will be automatically transacted from your account the following year.
5.16 HJT reserves the right to suspend your subscription if you are in breach of these Terms, especially clause 5.11.
5.14 Once a purchase is made for a Course, there is no cancellation period. You will have access to the Course for 1 year from the date of purchase. You may cancel your renewal any time within the 1 year. Otherwise your payment will be automatically transacted from your account the following year.
5.15 HJT reserves the right to suspend your subscription if you are in breach of these Terms, especially clause 5.11.
6.1 Should you require any reasonable adjustments for any of our public courses please notify the HJT Training Office on telephone number 020 343 766 3860 or e-mail firstname.lastname@example.org and we will endeavour to organise this with the training venue for you.
6.2 If your reasonable adjustments include special dietary requirements then please inform the HJT Office no later than 5 days prior to the course / conference date. HJT use an external provider for all catering purposes and do not accept liability for any failure to meet special dietary requirements.